Shipping policy

Last Updated: 21st February, 2026

Atelier Rue Shipping Policy

At Atelier Rue, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.

Shipping Locations

This shipping policy applies to orders shipped within the United Kingdom.

Delivery Times

Below are the estimated delivery times for all packages:

Order cutoff time: 5:00 PM (BST). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time: 1–2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 6–8 business days (Monday to Friday).
Estimated delivery time: 7–10 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom:

Royal Mail

Shipping Costs

Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our tracking page.

Questions?

Visit our FAQs page or contact our customer services.

Contact Information:

Store Name: Atelier Rue
Address: 45 Old Compton St, London W1D 6HQ, United Kingdom
Email: info@atelier-rue.co.uk
Phone: +447418353323
Contact Page: https://atelier-rue.co.uk/pages/contact

Customer Service: Monday to Friday, 9:00am – 5:00pm BST

We do our best to reply to your e‑mail within 1–2 business days.

Thank you for shopping with Atelier Rue