FAQ
Welcome to the Atelier Rue Frequently Asked Questions (FAQ) page.
We’re here to answer your questions and ensure you have a smooth and satisfying shopping experience. If you need any further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 5–8 business days (UK)
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: We offer free UK-wide shipping with no minimum order.
Question #3: Where is Atelier Rue based?
Answer: Atelier Rue is UK-based clothing brand. We proudly offer a curated selection of clothing, with shipping available exclusively within the UK.
Question #4: What if I receive a faulty or incorrect item?
Answer: If you receive a faulty or incorrect item, we’ll replace it at no cost. Just contact us within 30 days and we’ll take care of the rest. For more info, please visit our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, you can cancel your order within 24 hours of placing it. To do so, please email info@atelier-rue.co.uk as soon as possible.
Question #6: What is your return policy?
Answer: We offer a simple 30-day return policy on eligible items. Items must be unused and in original packaging. See our Return Policy for details.
Question #7: When will I receive my refund?
Answer: Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method. Processing times may vary depending on your bank.
Question #8: Do your products come with a warranty?
Answer: Yes, we provide a 30-day warranty on all products. If you encounter an issue within this period, please contact us for support.
Question #9: How can I contact customer support?
Answer: You can reach us anytime via our Contact Page or by emailing info@atelier-rue.co.uk We aim to respond within 1–2 business days.
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the UK.
Question #11: Do you have a physical store I can visit?
Answer: Atelier Rue is an online-only boutique. This helps us keep our collections curated, our prices fair, and our operations streamlined.
Question #12: Can I place a bulk or wholesale order?
Answer: Absolutely! Please email us at info@atelier-rue.co.uk with your enquiry and we’ll be happy to assist.
Question #13: How do I exchange a product?
Answer: If you'd like to exchange an item, email us with your order details and we’ll help you arrange a return and replacement. Visit our Return Policy for full info.
Question #14: How can I track my order?
Answer: As soon as your order ships, you'll receive an email with a tracking link. You can also track your order anytime on our Track Order page.
Contact Information
Company Name: Elevon Enterprises Limited
Address: Flat/Rm A 12/F, ZJ 300, 300 Lockhart Road, Wan Chai, Hong Kong
Email: info@atelier-rue.co.uk
Phone: +447520693762
Contact: Contact Page
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM GMT
We do our best to reply to your e‑mail within 1–2 business days.
Thank you for shopping with Atelier Rue