Orders are typically processed within 1–2 business days. After processing, shipping usually takes 6–8 business days.

This means you can expect your order to arrive within 7–10 business days in total.

For more detailed information, please refer to our Shipping Policy.

No, we offer free shipping on all orders across the United Kingdom.

For more information, please see our Shipping Policy.

If you receive a defective product, we will gladly replace it at no additional cost. Please contact us and return the item within 30 days of receipt.

For complete details, please refer to our Return Policy.

Yes, you can request a cancellation within 24 hours of placing your order. Please get in touch with us as soon as possible so we can assist you with the process.

We provide a 30-day return period for eligible items.

For full terms and conditions, please visit our Return Policy page.

Once we’ve received and inspected your returned product, we’ll begin processing your refund. The amount is typically credited back to your original payment method within 7 business days, depending on your bank or payment provider.

For additional information, please refer to our Refund Policy.

You can contact our customer service team through our Contact Us page or by sending an email to info@atelier-rue.co.uk

At this time, we only deliver orders within the United Kingdom and do not ship internationally.

Yes, we’re happy to accommodate bulk orders. Please reach out to our support team with your requirements, and we’ll assist you with pricing details and order processing.

For step-by-step guidance on how to exchange a product, please review our Return Policy page.

You can monitor your order’s progress by visiting the Track Order page on our website. Once your order has been shipped, you’ll also receive a confirmation email with your tracking number.